Satisfaction of Family Members with Treatment in Psychosocial Care Services on Alcohol and Other Drugs

Paula Hayasi Pinho, Márcia Aparecida Ferreira Oliveira, Maria Odete Pereira, Heloísa Garcia Claro, Ricardo Henrique Soares, Rejane Maria Dias Abreu Gonçalves, Carlos Alberto Cruz Sequeira


Objective: To assess the satisfaction of family members who had relatives in Psychosocial Care Services on Alcohol and Other Drugs (CAPSad) and the variables associated with the score of satisfaction.
Method: Evaluative, cross-sectional, descriptive, and exploratory research. Data collection was performed with the SATIS-BR instrument, which had been validated for use in Brazil, and sampling was performed by simple randomization, according to a pilot study. The Ethics Research Committee (Protocol 1,001/2011) approved this study. Independent variables included socioeconomic characteristics about the participation of the person at CAPSad and the mean global score of Scale of Perceived Change (SPC); the dependent variable was overall satisfaction. Regression testing was performed using the method of ordinary least squares.
Results: In the multivariate analysis, the overall score variables of SPC and family members monitoring to Psychosocial Care Services were positively correlated with overall satisfaction (p ≤ .05).
Conclusions: The most family members with relatives receiving services from CAPSad were satisfied. Knowledge of the factors correlated with increased satisfaction might enable the construction of action plans aimed to include the family, during the care process, in these services.


health services evaluation; substance-related disorders; community mental health services; family relations

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